ARRIVING AT THE SALON
If you are new to the salon please arrive 10 minutes before your appointment time. This will give you plenty of time to check in and fill out the compulsory New Client Consultation Form. Arriving late will rob you of precious appointment minutes as each session will be finished exactly on time as a courtesy to the next client.
We fully understand that sometimes being late is outside of your control. If you are running late please contact the salon as soon as possible by phone to allow your therapist to advise the best course of action.
We will always do our best to accommodate late arrivals (within 10 minutes after your appointment) by performing the most complete treatment possible in the time remaining. (Does not include brow appointments or treatments less than 15 minutes long)
Unfortunately, arriving 10 minutes after the scheduled time of your appointment will result in the cancellation of your appointment, our cancellation policy will apply.
If you have a gift voucher and do not show up for your treatment or cancel less than 24 hours before your treatment time, you will forfeit your voucher.
We recommend that you plan ahead for your visit to our salon.
We’ll be happy to answer any questions you may have about our location, parking, and travel options.
NOISE AND MOBILE PHONES
Our salon environment is one of tranquility and relaxation. Please respect all salon guests’ right to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas. Mobile phones are not permitted in the treatment rooms and must be kept silent or turned off when you are the salon.
CLIENT CONSULTATION FORMS
All new clients will be requested to complete a Client Consultation form before our therapists can perform any treatments on you. Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies, or injuries which could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead. We also reserve the right to ask you to complete the Client Consultation form every 6 months so that we can update our records.
Personal details taken from clients during consultation procedures are protected under the Data Protection Act.
PATCH TESTING
Patch testing is required for certain treatments and must be completed before your appointment. We reserve the right to refuse any treatment that requires a patch test if it has not been completed 24/48hrs prior to your appointment. Failure to complete a patch test before your appointment will result in cancellation and our cancellation policy will apply.
AGE RESTRICTIONS
You must be 18 years or over to receive treatments or parental consent will be required. We reserve the right to refuse performing treatments on any guest who is under the age of consent.
CLEANLINESS
In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment.
LOSS OR DAMAGE OF PERSONAL ITEMS
We regret that we cannot be responsible for any loss or damage of personal items at the salon. Please keep your personal belongings with you at all times.
THERAPIST/STAFF ILLNESS
Unfortunately we might have to cancel your appointments due to therapist/staff illness and emergency. Please rest assured that in such events our first option will be to move your appointment to another therapist on the same day that can accommodate your treatment. In the case that we cannot reschedule your appointment in the same day we will have to cancel your appointment and rebook you for another day. We will notify you as soon as we can if we need to cancel your appointment.
PAYMENT
We accept cash and all major credit cards, we do not accept cheques.
GRATUITY
Our prices do not include gratuity. A cash gratuity is especially appreciated. We cannot accept gratuity payments by card.
Thank you for your understanding.
VOUCHERS
Vouchers can be purchased for any amount and are valid from one year from purchase date. Once past this date vouchers will no longer be accepted in the salon.
Vouchers are non-transferable, exchangeable or refundable
We accept no responsibility for lost, damaged or stolen vouchers
When booking a treatment with a voucher, please state the voucher number and bring the voucher with you to produce prior to the treatment. Failure to do so will result in full payment of the treatment.
If a booking is made with the voucher and the appointment is missed the voucher will become invalid.
Vouchers cannot be used in conjunction with any ongoing offers in the salon!
CANCELLATIONS
Please understand that as a salon we run on an appointment basis. When a client cancels late or misses appointments this costs the salon financially. We do appreciate that things do crop up, so we do ask you to notify the salon as soon as possible. If you miss an appointment, we will contact you to notify you on the missed appointment. If you find it difficult to remember appointments then we do offer a text to remind service. But please note that it is still your responsibility to remember the appointment. If you have missed several appointments we recommend that you ring the salon on the day that you wish to have the appointment, and we will do our best to fit you in. We do appreciate your custom, and also appreciate our time is precious.
CANCELLATION POLICY
If you need to cancel your appointment, please call the salon at least 24 hours (48 duo and packages) in advance. Since we turn away other clients to hold your reservation, if you do not cancel your appointment you will be notified and a record will be kept on your client file, 50% of your total treatment cost will be charged to the next appointment. For missed appointments the full cost of the appointment will be charged to the next appointment.